Welcome to the Waltham Forest Talking Therapies Service

We provide treatments and services that help those feeling distressed by difficult events in their lives as well as people concerned about their mental health. Our services are confidential, easy to access and available to everyone over the age of 18 and registered with a GP in the London Borough of Waltham Forest. 


We can help with: 



Difficulty coping with daily life and relationships 

Employment support

Managing Long COVID-19

Low Mood

Worry caused by Long Term Conditions 


Waltham Forest Services

We can help if you're feeling anxious, low or stressed. One in four people in the UK suffer from anxiety, depression and other emotional difficulties at some point in their lives so you are not alone. Feeling persistently down, job worries and relationship problems can be hard to cope with. We can help you with anxious feelings, trouble sleeping, feeling constantly angry, and the stress and worry that come with day-to-day life and relationships.

Our services are tailored to suit different needs and the type of therapist chosen to help you will be based on the type of treatment you need.  

Therapist you may see:  

  • Cognitive Behavioural Therapists (CBT) 

  • Psychological Wellbeing Practitioners (PWP) 

  • Clinical and Counselling Psychologists 

  • Counsellors 

How can Silvercloud help?

SilverCloud - online CBT platform from SilverCloud Health on Vimeo.



Accessing our Service

It’s easy to get started. Click the self referral button below and fill the form to access support. Once we receive your details we'll call you to book a consultation with a member of our Talking Therapies team. We offer face-to-face therapy, telephone or video call support that you can access on a mobile phone, laptop or tablet.

You can also try our web-based therapy service, SilverCloud, or join a group therapy session. To access any of these methods please click the green Self Referral button below.  

Self Referral Form

Alternatively you can call us to self refer, on 0300 300 1554 option 4, 9am-5pm, Monday - Friday 

If you're a healthcare professional please complete the self-referral form and email it to wf.talkingtherapies@nelft.nhs.uk


Sign up to a Group Session

Click the green button to sign up our upcoming Group Therapy Sessions where you can learn about symptoms and ways of coping.

Talking amongst others who have been through a similar experience or feel similar emotions can be reassuring and beneficial for everyone involved. Topics include Self Esteem, Long Covid and Pain Management and each sesison is delivered by one of our qualified clinicians who will support you throughout.


Our 1-2-1 and Group therapy sessions can help with the following


Overview of Anxiety

Anxiety is a feeling of unease, such as worry or fear, that can be mild or severe. 

Everyone has feelings of anxiety at some point in their life. For example, you may feel worried and anxious about sitting an exam or having a medical test or job interview. 

During times like these, feeling anxious can be perfectly normal. 

But some people find it hard to control their worries. Their feelings of anxiety are more constant and can often affect their daily lives. 


Anxiety is the main symptom of several conditions. However, Generalised Anxiety Disorder (GAD) is condition that causes you to feel anxious about a wide range of situations and issues, rather than one specific event.  


People with Generalised Anxiety Disorder feel anxious most days and often struggle to remember the last time they felt relaxed. 

As soon as one anxious thought is resolved, another may appear about a different issue. 

Find out more information about GAD on the NHS website


Overview of Depression

The symptoms of depression can be complex and vary widely between people. If you're depressed, you may feel sad, hopeless and lose interest in things you used to enjoy.

The symptoms persist for weeks or months and are bad enough to interfere with your work, social life and family life.

The symptoms of depression can be complex and vary widely between people. If you're depressed, you may feel sad, hopeless and lose interest in things you used to enjoy.
The symptoms persist for weeks or months and are bad enough to interfere with your work, social life and family life.


Psychological symptoms
The psychological symptoms of depression include:

continuous low mood or sadness
feeling hopeless and helpless
having low self-esteem
feeling tearful
feeling guilt-ridden
feeling irritable and intolerant of others
having no motivation or interest in things
finding it difficult to make decisions
not getting any enjoyment out of life
feeling anxious or worried
having suicidal thoughts or thoughts of harming yourself

Physical symptoms
The physical symptoms of depression include:

moving or speaking more slowly than usual
changes in appetite or weight (usually decreased, but sometimes increased)
unexplained aches and pains
lack of energy
low sex drive (loss of libido)
changes to your menstrual cycle
disturbed sleep – for example, finding it difficult to fall asleep at night or waking up very early in the morning


Social symptoms
The social symptoms of depression include:

avoiding contact with friends and taking part in fewer social activities
neglecting your hobbies and interests
having difficulties in your home, work or family life

Find out more information about depression and other types on the NHS website



Overview of Insomnia
Insomnia means you regularly have problems sleeping. It usually gets better by changing your sleeping habits.

Check if you have insomnia
You have insomnia if you regularly:

find it hard to go to sleep
wake up several times during the night
lie awake at night
wake up early and cannot go back to sleep
still feel tired after waking up
find it hard to nap during the day even though you're tired
feel tired and irritable during the day
find it difficult to concentrate during the day because you're tired

What causes Insomnia
The most common causes are:

stress, anxiety or depression
a room that's too hot or cold
uncomfortable beds
alcohol, caffeine or nicotine
recreational drugs like cocaine or ecstasy
jet lag
shift work

Find out more information about Insomnia on the NHS website


Overview of Living with Long Term Conditions

Living with a long term illness can be stressful, frightnening and difficult to manage at times. It is common for health condistions to affect how you feel. And in turn can then affect how well you manage your health condition as well as your relationships, your family life and working life.

For many people stress, anxiety and low mood can occur as a result of managing a long term health condition. These factors can also make physical syptoms worse, or more difficult to cope with.

We know that the mind and body are closely linked and learning more about this link can help people living with long term conditions to better understand and manage their symptoms.


Overview of Stress
Stress can cause many different symptoms. It might affect how you feel physically, mentally and also how you behave.
It's not always easy to recognise when stress is the reason you're feeling or acting differently.


Physical symptoms

Headaches or dizziness

Muscle tension or pain

Stomach problems

Chest pain or a faster heartbeat

Sexual problems


Mental symptoms

Difficulty concentrating

Struggling to make decisions

Feeling overwhelmed

Constantly worrying

Being forgetful


Changes in behaviour

being irritable and snappy

sleeping too much or too little

eating too much or too little

avoiding certain places or people

drinking or smoking more

Find out more information about stress on the NHS website

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If you are in crisis

If your mental health deteriorates, or if you experience thoughts of suicide through self-harm and it's out of office hours please call Mental Health Direct. If you live in Waltham Forest, Barking and Dagenham, Havering, Redbridge, Essex or Kent & Medway, you can call for mental health help and advice anytime of the day or night. It's a freephone number and callers will not be charged. (Open to callers based in these London boroughs, 24 hours a day all year round.)

mental health direct contact number

Your feedback matters

Please share your feedback with us, email it to wf.talkingtherapies@nelft.nhs.uk with the subject header 'Feedback'.

"It has truly been a pleasure to have you as my therapist. I found you to be relatable, honest and kind, and I thank you for being a great listener and advisor. I honestly don’t believe I would have made the same progress without the help of Talking Therapies."

Barking & Dagenham

0300 300 1554—option 3

9am–5pm, Monday–Friday


0300 300 1554—option 2

9am–5pm, Monday–Friday


0300 300 1554—option 1

9am–5pm, Monday–Friday

Waltham Forest

0300 300 1554—option 4

9am–5pm, Monday–Friday