Kiah's case study | Real Stories

Kiah's case study

Kiah's Story

How did you find out about our service?                                   
Going to my GP who referred me.

Are there places we could advertise that would make our service more accessible?
Social networks and in schools and universities.

How satisfied are you with the amount of time you had to wait for your first appointment?
I was pretty satisfied, I expected it to take longer and I only had to wait two months and I was supported by my educational establishment during that time.

Were you given the option of more than one form of therapy / treatment from which to choose?
I was offered counselling and CBT.

How satisfied are you with the type of treatment that you have received?
I am really satisfied, it has been a very good experience, it’s very different to counselling and other talking therapies I have had in the past.

How did it help?
From week to week, we weren’t just talking about my issues we focused on how improve my behaviour in life. I would try different experiments e.g. handling my mood.

Were you able to maintain the benefits?
I have been able to maintain a lot of the techniques. I have continued to apply them to my life and they have been very, very helpful.  The process of working with Mary was really helpful with the real life application which a lot of counselling has not done before.

Were you offered a choice of worker / therapist?                                      
No

How satisfied are you with the therapist that treated you?
Very, I feel she was very understanding of my situation and took time to help me with my issues rather than basing it round abstract concepts.

Did you receive information from us re other forms of help that may have been available to you?
No, purely focused on CBT.

How involved were you with important decisions about your care / treatment?
I was heavily involved; decisions were only made when I had Ok’d it.

How satisfied are you with the overall experience of using this service?   
I am very satisfied, it has been a really good service to use, it’s been convenient and I have been able to work it around my personal life very easily.

Anything else you would like to say?
The service is great, but it takes your own personal work to bring about the changes.  I have definitely changed as a person and I have changed for the better, so it was worth putting in the work.

Patient testimonials

How did you find out about our service?

"Self-referred to Redbridge talking services via internet, my partner had been advised about it from their doctor"
 

Are there places we could advertise that would make our service more accessible?

"On the Doctor’s website. I think it would also be beneficial to have leaflets/ posters in staffrooms of local schools and businesses."

How satisfied are you with the amount of time you had to wait for your first appointment?

"I was able to wait (it was about 12 weeks) however I would have preferred to be seen sooner as I had to self-treat myself with self-help websites."

Were you given the option of more than one form of therapy / treatment from which to choose?              

I initially had one to one counselling however I was referred by the counsellor to attend the social anxiety group sessions. This was a better choice for me.

How satisfied are you with the type of treatment that you have received?

"Very satisfied"

How did it help?

"By being exposed to situations that I found anxiety provoking, but knowing that it was a safe environment I have been able to reduce my levels of Anxiety."

"The group helped me as I didn’t feel afraid or alone with my suffering and we could discuss issues together"

"I have been able to become my own CBT therapist (within reason)"
                                                      

How satisfied are you with the therapist that treated you?         

"There were three therapists involved in the group Rosie, Mimi and Nicola. I thought they were brilliant. I felt comfortable in their presence and trusted that they had my best interests at heart, even when the sessions were sometimes difficult."

Did you receive information from us re other forms of help that may have been available to you?

"Only online services"                                                                                                         

How involved were you with important decisions about your care / treatment?

"Once I had joined the group I felt very involved. Before this I felt a little out of control."

How satisfied are you with the overall experience of using this service?

"The services was excellent once I had become involved in the group"

"My one to one counsellor was honest and made the referral quickly."

"I have recommended this service to my colleagues in work."

"I feel that if I was in crisis the wait for initial referral was too long."

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