Accessing the Service

What we provide

We provide Talking Therapies for people over the age of 18 and registered with a GP in the London Borough of Havering. We can help you with issues around feeling anxious, trouble sleeping, emotional pressures, stress and depression. You may be feeling exhausted due to worry, feeling low or even constantly angry. These are things that we can help you with.

We offer Workshops and Groups, Online Videochat using mobile, desktop or tablet, Telephone and Online Treatment (Silvercloud), Face to Face and 1-1 Therapy. We are also providing support for worry, anxiety & low mood in relation to the current COVID-19 pandemic. If you would like any of the above support please self-refer by using our self-referral button, or by contacting the our team on 0300 300 1554 (option 2)

Our range of services are tailored to suit different needs and the type of therapist will be chosen based on the kind of treatment you need.

Therapist you may see:

  • Cognitive Behavioural Therapists (CBT)
  • Psychological Wellbeing Practitioners (PWP)
  • Clinical and counselling psychologists
  • Counsellors


IAPT stands for Improving Access to Psychological Therapies. The principal aim of the IAPT programme  is to offer recommended interventions to clients experiencing common mental health problems such as depression and anxiety. 


A GP, social care or any other health professional can make a referral for you.

For Health Care Professionals, please see form:

You can also self-refer to us online.   


You can call: 0300 300 1554 Option 2 (Monday to Friday 9am to 5pm)
Contact via email:

How to refer yourself
A simple online form is used when you make a self referral. 

To be considered you should be 

  • Registered with a General Practitioner in Havering
  • Over the age of 18
  • Made a referral yourself
  • Had a referal made by a GP or Health Professional


  • Anxiety
  • Depression
  • Panic Disorder
  • Phobia
  • OCD
  • Health Anxiety
  • Social Anxiety
  • PTSD
  • Stress
  • Loss and Grief
  • Interpersonal difficulties
  • Long term conditions
  • Covid related anxiety and low mood
  • Covid bereavement
  • Long Covid


One of our professional therapists will contact you by phone. We’ll aim to contact you within 2 – 10 days.  The phone call will usually take 30 minutes, however it could be up to 60 minutes. During this telephone discussion we will find out more about the difficulties you’ve been having and check we’re are the right service for you.

Treatment plan

If we’re the best service for you, we’ll talk you through the different options and agree a plan with you, either on the same or the next day . We’ll explain how long your therapy will last and what you’ll need to do.

We’ll put this in writing so you can see what we’ve agreed. You can expect to wait between 2 to 5 months to start treatment, depending on the type of treatment you need and your availability.  On average you would expect to remain in therapy between 6-12 weeks, depending on the treatment option suitable for you and your attendance plan with your therapist.  Some of our counselling approaches are slightly longer than 12 weeks.

At the end of your course of therapy, we would welcome your feedback on how you found the service experienced.  You can also have the option to opt into being a member of our patient service user forum (just ask your therapist at the end of your course of treatment).


After talking to you, the therapist might decide that none of our treatments are right for you. They’ll let you know what to do next.


Don’t self-refer if:

  • You’re already being treated for a mental health problem somewhere else by a different service, doctor or nurse team
  • You have a diagnosis of psychosis, schizophrenia or a personality disorder 
  • You misuse drugs or alcohol
  • You are currently in crisis and require urgent support.
  • Speak to someone in your healthcare team – your GP or health care professional – about how you’re feeling.