Emotional wellbeing live chat support - Confidentiality

ALL CONVERSATIONS ARE TREATED WITH UTMOST CONFIDENTIALITY.

You may introduce yourself and may provide your contact details if you wish to.

WHO ARE WE:

We are trained therapists in CBT and other therapeutic NICE recommended evidence-based psychotherapy modalities. We are the Barking and Dagenham Talking Therapies (IAPT) Service.
We aim to uphold the NELFT Trust Values and our Professional bodies Codes of Ethics while delivering care to our community.

WHAT TO EXPECT:

We are able to provide emotional support and a warm listening service by live chat, voice or video call (15 to 30 minutes /visit). If we identify that you would benefit from further, longer-term MH support or formal treatment, we will assist you to self-refer to our service or signpost you to the relevant local services.

We are able to support you with problem-solving, worry management, to signpost you to evidence-based wellbeing resources, and provide further information on our Wellbeing Webinars or Computerised CBT (SilverCloud).

DATA RETENTION UP TO 72 HOURS

You may return to this site and you may resume your initial conversation, this can be resumed with your original supporter (if available) or if they are not available, another supporter will be able to resume original conversation and provide further advice.

Unless you explicitly ask us to delete your data sooner, your conversation may be available for up to 72 hours from your first visit in this.

You may also request your supporter to PERMANENTLY DELETE your chat transcript. Once deleted, transcripts cannot be retrieved.

You may request a copy of your conversation to be emailed to you.

After 72 hours from your initial visit, all personally identifiable data is deleted in order to preserve anonymity.